Repsol was seeking to achieve customer service excellence (measured in order line fill rate) for their clients. In addition, they wanted to obtain:
Repsol is now able to optimise more than 21,000 SKU-Locations in two divisions (20,000 in Lubricants and 1,200 in Paraffins). One of the characteristics most valued by Repsol is SO99+’s flexibility, which made integration with SAP and their other systems very straightforward, and also allows them to easily add new lines of business.
Repsol achieved a service level improvement from 81% up to 97%, while simultaneously reducing inventory by 16%. In addition, SO99+ enabled them to constantly maintain an optimal service policy, providing them with a reliable estimate of the cost required fulfilling any specified global service objective.
The use of SO99+ was then extended to plan the Paraffins division. Two more divisions, Asphalts & By-products and Sulphates, were added later.