A study showed that Luxottica’s supply chain had the following features:
ToolsGroup’s Service Optimizer 99+ manages all finished products in a distribution network comprising 5 sites, one central warehouse and 26 distribution centers. With Service Optimizer 99+, Luxottica maintains excellent customer service levels, while keeping minimum stocks and short time-to-market for all their products.
The entire Service Optimizer 99+ solution was implemented in six months and achieved the following benefits:
Following the success of Service Optimizer 99+ in the finished products implementation, Luxottica extended the use of the ToolsGroup solution to their spare parts operation (frame components and lenses). In less than three months from the project kick-off, the service level has reached 98.5%, with an 80% reduction in back orders, and no simultaneous increase in inventory levels.
“We have always guaranteed a high service level to our clients. The goals set for Service Optimizer 99+ were to reduce stock, to improve stock mix and to further increase our service level - were therefore very ambitious. With Service Optimizer 99+ and the support of ToolsGroup we were able to carry out this project and achieve the set goals”.
- R. Chemello (Co-CEO, Director Luxottica Group)